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Can't unlock my Charge 5 after upgrading my phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-31-2023 10:02 - last edited on ‎10-31-2023 11:16 by Fitbit Moderator

‎10-31-2023 10:02 - last edited on ‎10-31-2023 11:16 by Fitbit Moderator

i switch from an Iphone 8 to an Iphone 12, 2 weeks ago. I deleted my charge 5 from the iphone 8. I tried connecting my Charge 5 to my Iphone 12 and when I get to enter the code, the phone keeps sending me the message that the code is wrong and wont connect 😞

How can I fix that?

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎10-31-2023 12:10

‎10-31-2023 12:10

Hi there, @loud43. Welcome to the Fitbit Community Forums. I'm sorry to hear that you cannot connect your Charge 5 to your new phone. Thanks for taking the time to troubleshoot the issue prior to posting here. I understand how you must be feeling. 

Since your Charge 5 is no longer paired to your old Fitbit device, in this case the only thing that would work is to perform a factory reset on your Charge 5 so you can be able to set it up to your new phone. With that being said, please try the steps below:

  1. Swipe down from the clock screen to find the Settings app.
  2. On your Fitbit device, open the Settings app > Device Info > Clear User Data


Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

Once the above has been done, please proceed to set up your Charge 5 with your new iPhone. 

Let me know how it goes. 

Maria | Community Moderator, Fitbit


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Best Answer

‎10-31-2023 12:22

In response to MarreFitbit

‎10-31-2023 12:22

I did as instructed but still get the same message on my phone that it’s
the wrong code entered.
I also tried hitting the button on the power cord 3times but still does not
work.

What should i try next?

Desperate 😞

Lou
Best Answer

‎11-01-2023 05:39

In response to MarreFitbit

‎11-01-2023 05:39

ok so I tried the reset factory but still get the same message from my phone... and now i have no watch at all to track anything whatsoever!! 

I tried turning off and on my bluetooth on my phone, i press the button on the charge 5 power cord to reset it and still not working 😞

i have this watch for just over a year now... i can't believe i will have to pay for a new one as it use to work properly on an iphone 8....

Best Answer