Can't unlock my Charge 5

[Artysmarty]

I have the charge 5 syncing to an apple 7 runnining iOS 15.1

I lost my 1st c5 so I wanted to lock this one just in case it gets lost again.

followed the instructions and set my code it then showed this screen and would not let me alter anything.

fitbit website says you can (see ss2) but not so. Customer service l just passed my query on and said they would be in touch.

anybody can shed any light on this?

regards

Moderator Edit: Clarified subject

[Julia_G]

Hi, @Artysmarty , I am not sure if you meant to attach a picture, or what you mean by ‘see ss2’ but it might help to change the PIN.  Try these steps:

1. On Fitbit app dashboard, tap your profile.
2. Tap your watch or tracker tile.
3. Tap Device Lock.
4. Find the option to reset your PIN code and then follow the onscreen instructions.

Let us know if this helps.

[MarreFitbit · Accepted solution]

Hi there, @Artysmarty. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before posting here. 

I've seen our Support Team advised the same as @Julia_G. If you still have issues with the device lock feature, please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again.