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Can't unlock my Charge 5

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‎06-11-2024 04:22 - last edited on ‎06-11-2024 04:30 by Fitbit Moderator

‎06-11-2024 04:22 - last edited on ‎06-11-2024 04:30 by Fitbit Moderator

1000015563.jpg

 i keep getting this message to say my Fitbit charge 5 is locked when trying to pair it. 

Moderator Edit: Clarified subject

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‎06-11-2024 04:46

‎06-11-2024 04:46

Hi there, @mame789. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Charge 5 is locked, thanks for the image attached. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. Nevertheless, please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your Charge 5. Stay tuned to your inbox!

Maria | Community Moderator, Fitbit


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