help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't use all clock faces on Charge 5

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-31-2024 20:42 - last edited on ‎12-20-2024 09:19 by Fitbit Moderator

‎08-31-2024 20:42 - last edited on ‎12-20-2024 09:19 by Fitbit Moderator

 There has been yet another update, and we still can't use all the clock faces on Charge 5. . .

Why update, if nothing gets fixed?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎09-01-2024 13:15

‎09-01-2024 13:15

Hello @Elisa_J 

Your Charge 5 would need the 194 firmware update in order to use the additional clock faces. This isn't related to the Fitbit app updates.

I don't know what's going on with this Charge 5 firmware update. I thought it had been paused, but I've seen recent user reports that they got this firmware update. I'm still on the 188 previous version.

Rieko | N California USA MBG PE

Best Answer
0 Votes

‎09-01-2024 13:44

In response to RiekoC

‎09-01-2024 13:44

Now. . .it has completely gone bat-s*!# !!! I have tried everything, up to
wiping it and starting over, more than once. I was in tears, until 0400
this morning, trying to fix it. Now. . .I don't have a fitbit anymore. Any
and every fix that's in the book, online, or within the app, I've done it.
Even factory reset, resetting with button, changing watch face, etc.,
SEVERAL times. Now, it's a useless piece of hardware. Keeps restarting,
won't connect, etc.
Best Answer
0 Votes