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Can't use my discount to purchase a Charge 5

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‎09-13-2021 23:42 - last edited on ‎09-14-2021 06:47 by Fitbit Moderator

‎09-13-2021 23:42 - last edited on ‎09-14-2021 06:47 by Fitbit Moderator

Hi, since I can't reply to my previous post about lines on my charge 3 I'm starting new post.  You've offered me a discount off a new item but I can't use against charge 5 - why? I don't want a generation old fitbit, want the latest version. Thankyou

 

Moderator Edit: Clarified subject

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‎09-14-2021 06:52

‎09-14-2021 06:52

Hi there, @Melmjc1. Welcome to the Community Forums. Thanks for the details provided in your post. 

 

I've seen that you asked this question to our Support Team whom will be more than glad to let you know why the discount can't be applied to purchase a Charge 5. Please stay tuned to your inbox, someone will reach out to you shortly. 

 

Have a good day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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6 REPLIES 6

‎09-14-2021 06:52

‎09-14-2021 06:52

Hi there, @Melmjc1. Welcome to the Community Forums. Thanks for the details provided in your post. 

 

I've seen that you asked this question to our Support Team whom will be more than glad to let you know why the discount can't be applied to purchase a Charge 5. Please stay tuned to your inbox, someone will reach out to you shortly. 

 

Have a good day! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎09-14-2021 09:52

‎09-14-2021 09:52

Everytime I post, I can't reply to people? Also not only is my watch got lines missing in the screen its now not switching on when I tap it  - having to press the power button for it to come on.  Looking forward to why I can't use discount on charge 5? Thankyou

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0 Votes

‎09-14-2021 10:04

In response to Melmjc1

‎09-14-2021 10:04

Hi @Melmjc1  you were given an answer by a Fitbit Moderator - look at the above posts. You couldn't reply as the topic was locked. These posts will also be placed within that thread, as it's the same thing. Sorry you can't use your discount, but it was explained to you.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-14-2021 11:00

‎09-14-2021 11:00

The discount hasn't been explained why it can't be used against a charge 5? Thankyou

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‎09-14-2021 11:36

In response to Melmjc1

‎09-14-2021 11:36

@Melmjc1   I understand you haven't gotten an answer from Support that satisfies you, but your question here has been addressed by a Fitbit moderator, and continuing to ask the same question here is not going to get you a different answer.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎09-14-2021 11:57

In response to Melmjc1

‎09-14-2021 11:57

@Melmjc1  the Fitbit moderator stated that since you already asked customer support, that you should get back with them. From being on the forums and reading things, it seems Fitbit doesn't allow us to use the discount on the newest devices. People with a discount on their Inspire 2 couldn't use it for the Luxe. People with the Charge 4 couldn't use it to get the new Charge 5. It seems to be their policy.

Stepping in the U.S.A. since September 2013. Android 14

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