help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't use two Charge 5 on my Fitbit account

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-30-2023 03:30 - last edited on ‎04-30-2023 06:04 by Fitbit Moderator

‎04-30-2023 03:30 - last edited on ‎04-30-2023 06:04 by Fitbit Moderator

I got 2 devices of the same model, but cant turn off one so I can connect with just one of them.  Am I have to wait it out of battery? 

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎04-30-2023 06:13

‎04-30-2023 06:13

Hi there, @Anbekr. Welcome to the Fitbit Community Forums. 

 

Please note that you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time.

 

For more information, see Can I use more than one Fitbit device with the same account?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎04-30-2023 09:01

In response to MarreFitbit

‎04-30-2023 09:01

I would have bought my spouse a Charge 5 when I got mine but we have the same email.

He ended up with a Garmin instead.

good way to loose valuable customers.

 

Now that my Charge 5 just died (along with a lot of other folks units as well) I have moved on and bought an Apple Watch, more than I needed but I don’t feel supported by Fitbit any longer (and Garmin won’t allow more than one unit at a time as well). It is a shame as I really liked the Charge 5.

 

Best Answer
0 Votes