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Cannot cancel installation of Charge 5 clock face

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‎05-03-2023 01:39 - last edited on ‎05-19-2023 17:15 by Fitbit Moderator

‎05-03-2023 01:39 - last edited on ‎05-19-2023 17:15 by Fitbit Moderator

Hi @LizzyFitbit 

I’m having the exact same problem, with my new charge 5 stuck on the loading screen, with the manual reset not even working. Should I just wait for it to die or can I stop it.

Also, I tried removing the device from my account and it did nothing, and now I can’t even connect it

 

Moderator Edit: Clarified subject

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‎05-19-2023 17:36

‎05-19-2023 17:36

Welcome to the community, @BennyjFit.

 

I've moved your post to the Charge 5 board so we can keep the forums organized. Thanks for every step you tried prior to posting. Because it's been a few days since you posted, may I know if the issue persists? Do you see an error message when trying to connect your tracker back to the Fitbit app?

 

If your tracker is still not connecting, let me recommend trying the troubleshooting described in this help article.

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