Change 5 not tracking sleep stages

[Stephanybezerra]

I have over a week of not getting advanced sleep analytics. I’ve tried everything from restarting the watch, as well as deleting and reinstalling the app.

I’ve made sure to wear it in different ways, more up the arm and even on my forearm, and nothing works.

Honestly really annoying as it was one of the features I was most excited about. Don’t know what else to do to fix it.

Moderator Edit: Clarified subject

[Rich_Laue]

Hello @Stephanybezerra what does your Fitbit app say for only seeing Simple Sleep? 

Tap on the sleep tile. 

Tap on a night in question. 

Read the note below the graph. 

[Guy_]

Hi, @Stephanybezerra - is your device a Sense or some other device?

[LizzyFitbit]

Welcome to the Community, @Stephanybezerra. @Rich_Laue and @Guy_ Thanks for stopping by to help our new member.

@Stephanybezerra I've moved your post to the Charge 5 board as there are more chances to get related replies here. I understand how you're feeling about not getting sleep stages and appreciate every step tried prior to posting. In addition to @Rich_Laue's request, please review this help article which describes some factors that prevent your tracker from tracking this data.

See you around.