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Changing the time zone is changing the language on Charge 5

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‎10-14-2024 20:27 - last edited on ‎10-15-2024 04:45 by Fitbit Moderator

‎10-14-2024 20:27 - last edited on ‎10-15-2024 04:45 by Fitbit Moderator

I'm spending a few months away fromt the US. Fibit Charge 5 wasn't getting the time zone right so I changed it to Romanian. I'm currently in Nicosia, Cyprus, but that option didn't exist so I chose a country in the same zone. As a result, the Fitbit changed the language of my notification and the weekly report to Romanian. Just because I'm in a country doesn't mean I speak the language! How can I keep the time zone I've set but have everything be in English?

Moderator Edit: Clarified subject

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2 REPLIES 2

‎10-15-2024 06:35

‎10-15-2024 06:35

Hi there, @MarinaP. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is not keeping the English language.I understand how annoying this can be, I will do my best to help you with this!

As a first approach, please note that your Fitbit device uses the same language that you use for your Fitbit account and changing the language on your phone changes the language in the Fitbit app. For more information, see How do I change my language on Fitbit?

In addition, I'd recommend trying the steps below:

  1. From the Today tab in the Fitbit app, tap Settings > App Settings.
  2. Turn off the option to automatically detect your country.
  3. Choose your country, then sync your device.
  4. Follow the instructions to update your device to use the language you selected.
Maria | Community Moderator, Fitbit


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Best Answer

‎10-19-2024 20:46

In response to MarreFitbit

‎10-19-2024 20:46

Thanks for your reply. The steps you outlined is what I did and caused the problem. The country where I am now - Cyprus - is not on the list. So I chose a country that was in the same time zone as Cyprus, and the whole Fitibt switched to Romanian language. So the language seems to follow the time zone which makes no sense. One could be in a country and not speak the language! 

I've plaued some more with it and managed to get the English back. Finally, I found Athens, Greece, on the list, chose that and for some reason, the Fibit turned back to English, thankfully. (Probably because there's no Greek version.)

So the issue is: how does one change the time zone on the Fibit without changing the language?

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