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Charge 5 2nd replacement battery failure

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‎04-10-2023 05:25

‎04-10-2023 05:25

First charge 5 had countless issues including battery an eventually had complete failure…

 

Replacement worked ok for a few weeks then the clip that holds the strap broke.

 

Second replacement (3rd charge 5!!) is now dying in hours. Left on charge over night to give it a “FULL” charge to see if that would help. It’s dropped 80% so far in 4 hours.

 

Support are going to email me back apparently.

 

I’ve had charge 3 / 4 / 5 and this has been the most problematic device yet.

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3 REPLIES 3

‎04-10-2023 19:14

‎04-10-2023 19:14

Quality of product seems to have slipped significantly. The time to get a replacement under warranty lends weight to this conclusion. My Charge 5 lasted 4 months, then died. As for Fitbit support, I first made contact on 20 March. Every part of the warranty process has been protracted. More than 3 weeks later my replacement has yet to be shipped, despite Fitbit telling me it has.  I have more trust in the DHL tracker.

 

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‎04-11-2023 16:17

In response to thesmallerhalf

‎04-11-2023 16:17

Hi @Jestyo It’s good to see you here.

 

Thanks for the details regarding your Charge 5.

 

I've proceeded to send your information to the Customer Support team for further assistance with this, but I've been informed that you already got in touch with them and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. Please, check your inbox.

 

I'm sorry for the delay with your replacement @thesmallerhalf, hope you'll have it soon. 

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‎04-12-2023 11:00

In response to ManuFitbit

‎04-12-2023 11:00

The problem is the protracted and painful process that it is to deal with
Fitbit. I have wasted hours grappling with your bureaucratic stupidity and
long response times. The only part that is quick is the actual shipping.
This is impressively fast. Fitbit’s processing is unnecessarily slow and
frustrating. It is unlikely I will be a Fitbit user when this replacement
Charge 5 gets to the end of its life, which, given the poor quality I have
experienced, could be in a few months.

After 8 years, with Google ownership a reality I recognise that their only
interest is gathering data and I don’t see any reason to continue being a
source.
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