Charge 5 30,000 steps in my sleep

[itgrey]

woke up this morning and discovered that I had taken 30,000 steps and 31 miles in my sleep. 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome back to the Fitbit Community forums, @itgrey.  

Thank you for sharing this information about the inconvenience you experienced with the Charge 5. 

Before considering other options, I recommend that you complete a restart procedure using the charging cable: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

If you already tried the restart and you continue to experience the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

I'll be around.

[Viks77]

I have also done 19000 steps in 15 minutes, whilst asleep! 

[Justskittles]

It sounds to me like you have some extremely active dreams!  Maybe you’re so focused on health you  were running marathons in your sleep?  😃

Stay healthy!   🙂

[Viks77]

I know! Weird 🤣

[DavideFitbit]

@Viks77 Thank you for your reply and for confirming that you're experiencing the same inconvenience. 

Could you please confirm if you already tried the restart procedure mentioned here earlier and if you continue to experience the same inconvenience afterwards? 

I'll be around. 

[6TJS6]

Not to try to outdo you, but at 4am. last night while sleeping I completed 100,000 steps! Wow! I know I'm not a sleepwalker, but if I was the carpet would be wore out at that pace. I had another night where I logged 50,000 steps. The unfortunate part is trying to fix it. The only thing I've found you can do to offset all of those steps is to create an activity, "Driving" in your Logs section under Activities. If you know the time, just put the duration for 5 min. and it will take all of those steps away. Got that from this forum one day. Should be easier to edit out erroneous steps like that than have to create an activity to offset them. Anyone at Fitbit listening?

[DavideFitbit]

@6TJS6 Thank you for your reply and for sharing your experience with this. 

The amount of steps you mentioned is too high to be caused by a fan, by any movements at night or other external factors that often result in some users seeing extra steps recorded when waking up. In this case, I do recommend that you get in touch with the Customer Support team for further assistance. Click here to get connected. 

See you around.