Charge 5, Android phone & No phone notifications

[Beckie_Boo]

Hi there,

My Charge 5 has stopped receiving phone notifications from my Android (v12).

All the settings are correct in both the app and the phone settings and a test notification works.

I've reset both devices multiple times and still get a red notification error message at the top of the screen about a phone restart being required.

Please can someone help me? 😕

[Talahthas]

@Beckie_Boo Sad to hear that your Charge 5 isn't working as expected.

If the test notification works, the connection between the Fitbit app and your device should be fine. Do you get notifications on the phone itself?

[Beckie_Boo]

Hi @Talahthas ,

Yes, the notifications work fine on my phone... It just doesn't send them through to the Fitbit.

[Talahthas · Accepted solution]

@Beckie_Boo Please check whether or not the Fitbit app is allowed to run in the background on your phone. To do so, tap and hold Fitbit app's icon until a popup menu appears. Tap on "(i)" in the upper right corner of this menu. Then tap on "Battery" and select "Unrestricted".

[Beckie_Boo]

Changing the battery to be unrestricted seemed to do the trick... Thank you so much @Talahthas! 😊

[Talahthas]

@Beckie_Boo Glad I could help you. Thanks for your feedback!

[Shellydw]

Hi I am having the same problem

Battery usage is unrestricted and still not sending notifications

Shelly

[Talahthas]

@Shellydw Welcome to the Fitbit community!

Could you successfully send the test notification provided by the Fitbit app?