Charge 5 App freezes when looking at the stats

[IEengineer]

I've completed an interval exercise and every time I go to look at the stats the app shuts off.  I've restarted my Iphone and deleted the Fitbit app and reinstalled it.  I can view other exercises just not this one.  

Moderator Edit: Clarified subject.

[JuanFitbit]

@IEengineer , A warm welcome to the Community! Thank you for your message and efforts. 

Do you get an error message when the app shuts off?
Does the app freeze or just shut off?
I assume that the activity summary is displayed /listed in the Fitbit app, right?

Please try the following steps. You might have done some but the order is important. 

• log out from the Fitbit app. 
• Force close the app (multitasking button, swipe app to the left) 
• Restart your phone (off/on)
• Start the Fitbit app and log in. 
• Try to see the Intervall Training saved in the app. 

If this doesn't help, please inform us what phone you are using and the operating system version. (eg. Pixel phone 7 Android 15, iPhone 16 Android 18.2, etc) 

[IEengineer]

I do not get an error message and the app doesn't freeze.  It goes to the summary screen for that exercise and immediately switches to my phone's home screen.  I have a Iphone 15.  I followed the steps that you noted but it is still doing the same thing.  I had a 'walk' exercise 2 days ago and I can go on that exercise and the summary page shows up and stays on.  This is the first time I've had this issue.

[Capteng56]

Following. I have a charge six with an iPhone and I cannot review my intervals. Tries to open the interval and immediate crash of the app. Have restarted the phone after logging out of Fitbit, but it's still occurs. Please help

[IEengineer]

I haven't been able to resolve this.  I tried the steps provided and nothing works.

[JuanFitbit]

@Capteng56 @IEengineer , Thank you for your messages. Our team has been informed and they will look into this. 
I'll update the thread, should I receive further info. 
Hopefully this gets solved soon.