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Charge 5 Backplate and gasket coming off

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‎08-06-2022 11:05 - last edited on ‎09-07-2022 11:24 by Moderator Alum

‎08-06-2022 11:05 - last edited on ‎09-07-2022 11:24 by Moderator Alum

https://photos.app.goo.gl/fUSBMb4ZX6kAcBS1A 

 

Hi,

The backplate and gasket is coming off the back of my Charge 5. I’ve only had it for about 4 months, and love it. Is there anything I can do? 

 

 

Moderator edit: format

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2 REPLIES 2

‎08-08-2022 20:06

‎08-08-2022 20:06

I have the exact same problem, were you able to find a solution? 

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‎09-07-2022 11:23 - edited ‎09-07-2022 11:23

‎09-07-2022 11:23 - edited ‎09-07-2022 11:23

Welcome to the Fitbit Community forums, @HannahMNguyen @JRAM61. 

 

I appreciate all the information provided regarding the issue you experienced with your Charge 5. 

 

Since this is related to a hardware problem or product damage, it would be necessary to get in touch with the Customer Support team for further assistance with this. I've been informed that you already contacted them and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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