Charge 5 Battery drain in 2 days

[Alvaro2022]

I have Charge 5 with less than a year, I need to charge it every 2,5 days, my previous was charge 4 and the battery duration was 6 days, I had problem with charge 4 because the brightness of  display became to low, fitbit changed the charge 4 by charge 5 and with this new fitbit the battery drain in less than 3 days.

I did everything to reduce the battery consumption, but nothing help me to extend the lijetime. Pls i need to solve this issue, it is incredible how the quality of fitbit became worse and worse. Tks

[DavideFitbit]

Hi, welcome to the Fitbit community forums, @Alvaro2022. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed or what are the options available for you. 

[Alvaro2022]

I contacted with customer support the  I followed theirs recommendation but I could not solve the problem. The battery draind in less than a 3 days without GPS and apps on. Tks

[DavideFitbit]

@Alvaro2022 Thank you for the update. I'm sorry to see that it wasn't possible to resolve the problem. 

It seems they were able to provide you with other options. In this case, I do recommend that you continue the communication with the Support team as well, so they can provide you with the next steps.