Charge 5 Battery dying in less than hour

[Diana2085]

Not sure what is happening but this started on Friday. Charged my Charge 5 like always and less than an hour later it was dead. Thinking the coed wasn’t connected and it didn’t really charge, charged it again. The battery drained quickly again. I have done the reset a couple of times and verified nothing was running in the background. It is less than a year only but I see this is common issue with the Charge 5. What else could be going on? 

[mysticpete]

I had this problem recently and found that when I closed the app on my iPhone, the problem went away.  It seems that the device was continually updating via Bluetooth which was draining the Fitbit battery really fast.  

[SarahM_]

The same has happened to me as well, but I get an error message on my Charge 5 saying to check charger when I connect it. It hops between charging, draining the battery, and nothing at all.

Edit: chatted with Help Desk, they had me restart the device while attached to the USB charging cable... There's a button on the USB part of the cable, push it three times (for 1 second each time) within 8 seconds... Or until the Fitbit logo appears on your device... Then it'll restart, and this may solve for the issue. It charged with no problems after that. Will keep an eye on it at next charge.

[Kdiane1989]

Same,  I never had issues always went multiple (4-5) days no problem.  It died Thursday, (forgot charger while away). I charged it and it was dead again Friday night, and just had to charge again today because it was low again. 

I'm not impressed to say the least. 

[Tipster77]

Same. Never had this problem before 

[Cheryl77H]

Same issue here. Charged mine to almost 90+% yesterday afternoon, and a few minutes ago went to sync steps, but was unable to as the battery had completely drained. Grrrr.

[Adenia]

I upgraded to the charge 5 on Saturday (November 19th) and the battery has been dying overnight consistently even with a fresh charge. I turned off the auto light up screen and some other extra features hoping that would help to no avail. I'm wondering if they had a recent update screw things up.

[Adenia]

Update 11/28/22:

I received my replacement on Saturday, 11/26 and charged it up, got it all set up and tweaked to my preferences and held my breath, the battery life is WAY better. I have 65% battery which meets their 3-5 day usage completely. I expect I'll recharge it tonight or tomorrow and be good for the rest of the week. 

Customer service reviewed and confirmed my device was draining unusually quickly and they're sending me a new one. I now think Amazon didn't store these correctly and extreme temperature damaged the battery. But no proof. Still, very thankful for how well customer service handled the discussion and outcome. I hope the next one will perform as expected. 

[CoffeePDX]

It is the device.  I had 5 in 12 months until warranty ran out - total use time was 9 months with shipping etc.  part of battery issue is on board GPS - need to turn it off.  

Know that this forum is cleansed of accurate descriptions - see below -

About your posts

Hi there,

I wanted to let you know that I've removed 4 of your recent posts (quoted below), as they were off-topic and not contributing to the conversation. 

"The Fitbit 5 is a lemon and they know it. Check your warranty period - it is a year - for me they just said they could not replace my 4th DUD LEMON Fitbit 5! So my Fitbits never lasted more than about 3 months - the first replacement took a month! I never got a device to last a year -

Usually a 1 year warranty means that if it breaks AFTER the 1 year you are on your own - I have never seen it interpreted as IF the device breaks over and over and over again - we will do something about it only for the first year.

Wow!"

"4 would have been 6+ in 12 months if they were not so slow in responding and if i had sent in earlier - i kept hoping issues would go away. This Fitbit Charge 5 is a LEMON - you could try turning of GPS but from my experience - and the experience of others here - you should try to replace before warranty expires."

"This reset bit is really not a solution.  The Charge 3 seldom had this issue.  Clearly there is something wrong with the Charge 5 - it is unreliable and poorly made. LEMON. Full of bugs and either needs to be recalled or a serious effort put into fixing ASAP and making all of us loyal Fitbit users whole. Ridiculous that for months and months someone has to troubleshoot, try replacements, wait for replacements, pay more money - all so they can get a tracker that works like the old 3's?  Bring back the Charge 3! it worked."

"Send the LEMON back before your warranty runs out.  They know about this issue and they do not care. Would reco you also go into web based portal for Fitbit and turnoff GPS - Good luck."

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Fitbit Community Moderator

[Bikinithrill]

I had this happen to me and I contacted support and they sent me out a new one straight away. I heard similar of what others have said below, but the new updates may be behind it.

I am going to try and return my Charge 5 as I was misled about being able to control music from my watch. The latest updates don't allow for you to control music from your watch through notifications. Super disappointing.

[AnnabelTheRaven]

I am experiencing the same problem.  Resets are not helping.