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Charge 5 Battery only lasting under 8 hrs/ keeps displaying white x red circle

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‎02-01-2023 11:39

‎02-01-2023 11:39

I have followed all the instructions online and I get it to start working and syncing. After @ 8hrs I need to charge. Then 90% of the time it goes to white x/red circle. About 10 % of the time the reboot from the USB cable works otherwise I need to leave it sit to drain battery. I then charge it up, do the reboot successfully and I can sync with my app. in less then 24 hrs I am back to square 1 where my fitbit is drained and unusable. Ever since I did the updates last year this has been a problem. At this point my fitbit is basically dead. I can not even get through a night without it draining and going to the white x/red circle. Got this for Xmas 2021 and extremely disappointed. I followed all "Fixes" on line and in the forum and none of them fixed the issue. Is there a permanent fix coming out for this? or do I just recycle the fitbit and never use the product again? I am seriously concerned that so many users are having this issue and no fix.

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‎02-04-2023 04:46 - last edited on ‎11-19-2024 07:18 by Fitbit Moderator

‎02-04-2023 04:46 - last edited on ‎11-19-2024 07:18 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @BlairiusCaeser. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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