Charge 5 Battery runs out every day

[Doctorw]

I recently downloaded the latest Charge 5 software version to my Charge 5 and ever since the battery runs out  every day instead of the normal 7/10 days is anyone else experiencing this problem and know how to fix it . The Fitbit is only 14 months old ?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, it's good to see you visiting the community forums for the first time, @Doctorw. 

I appreciate all this information that you've shared about the inconvenience with your Charge 5.  

There are a few features that would make the battery drain faster than usual, even in one day. Some of these features are: 

• Built-in GPS (Charge 5 can have a battery life of up to 4 days when using this feature regularly, or up to 5 hours if you use it continuously).
• Always-on display (Charge 5 can have a battery life of up to 3 days when using this feature). 
• Tracking SpO2 (Fitbit points out in this article that you may have to charge your Fitbit device more often when collecting SpO2 data).

If this doesn't apply to you, another step that has been helpful for other users having battery draining problems is the three pulse restart procedure using the charging cable: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
3. Wait 10 seconds or until the Fitbit logo appears.
4. If the device doesn’t restart, wait 15 seconds to try again.

In general, it is recommended to follow the recommendations listed in this article to improve or extend battery life. 

[Doctorw]

Ive tried all these options but still having issues , ive also lost the zone minutes on the app . Have i turned something off by accident trying the above choices

[Prisje]

Hi,

I'm experiencing the same thing. Since today the battery of my fitbit charge 5 is empty within 1 day. Before my battery lasts 6 to 7 days. How is this possible? My fitbit is not even 1 year old. Bought August 2022

Regards,

Priscilla

[Rosemary66]

I have a similar issue. The battery discharges after only 1 hour 😪

[Ajmoody]

Same issue, tried everything keeps dying every 4-6 hours. Only 6 months old as well. Super annoying.

[Valdec80]

Hello!

Many people are reporting the same issue since yesterday/last update...

They messed up something and should figure out how to fix it ASAP...

[Ajmoody]

Anything else I can try, almost to the point of throwing it away and getting a different tracker.

[TayBae]

Hello, 

I have tried this and my Fitbit still won’t hold a charge for more than 12 hours

[DavideFitbit]

Hi everyone, I appreciate all the feedback that you've shared so far about this issue. 

Thank you for confirming that you already tried a few troubleshooting steps shared in the forums and that you continue to have this problem with your Charge 5. If you're new to this thread, please make sure to exhaust all the troubleshooting options listed here. 

If you already tried all the steps shared in the forums, I recommend that you get in touch with the Customer Support team for further assistance with this. You can click here to get connected and I'm sure they will let you know how to proceed.