Charge 5 - Battery short life

[SCusername]

My Fitbit works OK until it gets to around 50% battery then it shuts down or loses charge within an hour down to to 10%.  I then charge it and, within 10 minutes, the charge bounces back to at least 80%.  This is now happening on an almost daily basis.  I notice this is quite common from other entries on this forum and have already done the processes you have suggested in other threads, (checked for firmwear, removed any batterry draining apps, restarted it, cleaned the contacts on the watch and the charger etc).  How do I get the battery to operate properly?

The watch is only 18 months old, (bought in May 2023).

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Just to add to the above, it has gone particularly crazy this morning!  It said I have 4% battery so I plugged it into the charger and it immediately jumped to 81%. I left it charging and looked at it again 5 minutes later and it is now back down to 8%.

Moderator Edit: Clarified subject

[BobD50]

Looking forward hearing that you have a fix for some 1000 fitbit owners of Charge 5 with an upgrade to Firmware, after nearly 12 months of no action to fix this issue.

Sent from Outlook for Android<>

Moderator edit: formatting

[Hendrik55]

@SCusername 

...and did you get an answer?????

[SCusername]

@Hendrik55  We have made progress!  After an extraordinary amount of faffing around, the Customer Service team are looking into now it but I will reserve judgement until I have a fully functioning Fitbit.  Watch this space...!

[CRusername]

I am now in the same situation. Really started going wrong a few days ago and have now done all the troubleshooting with no luck.
Like @SCusername, I am anxiously awaiting a solution to this problem please

@SCusername I'm sorry you're having such a hard time getting through to support for a solution. And I really admire your patience.

[FatimaFitbit]

Hi there everyone! 

Thank you all so much for reporting that you're having the same situation with your trackers. 

Please if you've already tried all the tips described in this help article: Can I extend my Fitbit device's battery life? and your Charge 5's are still not working, contact our customer support.

[Hendrik55 · Accepted solution]

Try what I did....

Persevere and demand a new Charge 5 

Good luck 🙂

[SCusername]

I did indeed persevere!  They sent me a replacement which, a week in, appears to be working well... so far! 

To anyone else with Charge 5 problems, I strongly recommend contacting Customer Service directly.  They are not the most efficient and will ask you a whole raft of questions in a whole raft of different emails aross a whole raft of days but stick with it!

I think it's right that people continue to report issues on here so that others can see the extent of the problems but go via customer service at the same time to get a proper resolution.