help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 Black Screen and battery level changes minute to minute

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-01-2022 02:34 - last edited on ‎08-02-2022 07:24 by Moderator Alum

‎08-01-2022 02:34 - last edited on ‎08-02-2022 07:24 by Moderator Alum

My Charge 5 is black. After do a reset using the cable button, it works for a few minutes, then goes black and stays there. It will come back after resetting again and again but lasts a couple of minutes. The battery level reads on the watch changes from minute to minute. Sometimes 100% then 67% or another number. I have Upgraded tracker, restarted watch and phone, shut off Bluetooth, shut phone and watch off.

 

 

Moderator edit: format

Best Answer
0 Votes
1 REPLY 1

‎08-02-2022 07:24

‎08-02-2022 07:24

Welcome to the Fitbit Community forums, @SunsetRunner. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried the restart procedure a few times. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes