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Charge 5 Black screen after swimming

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‎11-07-2024 07:04 - last edited on ‎11-21-2024 13:45 by Fitbit Moderator

‎11-07-2024 07:04 - last edited on ‎11-21-2024 13:45 by Fitbit Moderator

kan iemand mij het emailadres van de Nederlandse klantenservice geven?

ik heb nog geen 1,5 jaar geleden een nieuwe Charge 5 ontvangen nadat mijn Charge 4 kapot is gegaan. Nu is mijn Charge 5 ook kapot nadat ik ermee in het water ben gegaan. Het scherm blijft zwart en ik heb alle opties om te resetten al geprobeerd.

Ik heb Fitbit Klantenservice geprobeerd te bereiken door te antwoorden op de vorige mails, maar daar krijg ik te horen dat dit ticket is gesloten.

ik vraag om een mailadres, maar dat lijkt heel lastig.

 

Moderator Edit: Clarified subject

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‎11-07-2024 07:14

‎11-07-2024 07:14

Hi there, @Eef28. It's nice to see you around the Fitbit Community Forums. 

To prevent confusion, we ask that users keep shared links to the language of the forum in which they are participating. We currently support French, Italian, Spanish, German, Japanese and English and hope to support more locales in the future!

I'd recommend getting in touch with our Support team via email so you can receive assistance in Dutch. 

Maria | Community Moderator, Fitbit


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