Charge 5 - Black screen with a green line

[Yoowhoo]

To say I’m disappointed with this reputable product name is understated. I loved this watch, up till now. We have tried all the troubleshooting hints to no avail. My screen is black, with an occasional green line, or as I have seen it described, as the screen of death. How do I go about getting a replacement please Fitbit. I bought this from one of your online suppliers “Digital River” and I would like a response please, in my favour. 
With thanks

Moderator Edit: Clarified subject

[RiekoC]

Hello @Yoowhoo 

Contact Support (<-- click link) to start the replacement process. Complete the prompts until you get the option to chat or call.

[Yoowhoo]

Good morning

Can you please advise me, on how to replace my faulty Fitbit Charge 5.
I feel so lost without it, and I miss it.
I have tried doing everything to get it going again as suggested on google and the Fitbit community page.

I would appreciate a reply, to acknowledge this email, and I would love a new watch, to replace my little best friend.

With thanks
Sam Berry
Sent from my iPad

[FatimaFitbit]

Hi there @Yoowhoo! A warm welcome to the Fitbit Community! Thanks for letting us know about this situation.

@RiekoC Thank you for your help too!

@Yoowhoo In order to request a replacement, please go to this page: Contact Us. Share with them all the details about this situation and let them know all the troubleshooting steps you already tried.

1. Then please describe your situation for example: "My Charge 5 is only showing a blank screen" then click on "Next".
2. You will then have to select the best description for your issue e.g.: "Blank screen issues", click on it and then "Next step"
3. You will see then some recommended resources like Help articles, click on "Next step".
4. Lastly you can select how you want to contact support: by getting a call, calling them or via chat.

[Yoowhoo]

Update on my experience with Fitbit, I did get a fast contact email asking how they can help, and the end result is a replacement, which I now just need to follow the instructions on getting a courier to come and pick my faulty watch at no expense to me. I am very happy with the response and actions so far. I look forward to having my friend again on my wrist. Thanking you Fitbit 

[FatimaFitbit]

Hi there @Yoowhoo! Thank you so much for the update!

I'm glad to know that you'll receive a replacement very soon. Thanks for your efforts too!

I recommend you visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and who share many tips with each other. They will certainly be happy to see you there.

The Fitbit community is always available to you. I hope you have fun with Fitbit.

Best wishes!