Charge 5, Calories Burned disappear later

[R_Bowers]

My Fitbit app is losing track of Calories burned at some point after my workout.

After a work out, in the Fitbit app on my iPhone, I see the total calories burned looks good and the chart for the day clearly shows spikes around the hour I was working out. For example, hitting almost 240 calories (I am guessing each bar represents 15 min).

Periodically, sometime later in the day after my workout is complete, I see a sudden drop in my Calories Burned.  Then when I go back to the chart, where there was a spike during my workout time, I now see several bars of near 0. 600 to 700 calories burned, just vanished!

This has happened multiple times now with my new Charge 5… Which I just got new a couple weeks ago because I saw this happening with my old HR and thought it was going bad.

I saw some other posts about logging out, forcing closed, rebooting, etc.  I tried all of that and still have the same issue.  At one point I thought it was the Sync Solver app I used to sync data to Apple Health, but I disconnected that app and I still get this issue.

Has anyone else seen this issue or have advice? Or best just to call Fitbit customer service?

Any help would be appreciated.  Except for this annoyance, I have to say I really love the update from my old HR.  Hope this is easily fixed.

Thank you,

Ray

[R_Bowers · Accepted solution]

SOLVED!

I finally looked at the Activity data thru the FitBit website and I saw on each of the days where my Calories Burned suddenly dropped, there were 2 workout entries.  One from FitBit, with proper calories burned, and a second entry that was synced over from MyFitnessPal (a calories tracking app which itself gets my workout data from Strong, a weight tracking app I use).  The MyFitnessPal was sending the workout with like “6 calories” and that basically overlayed out the entry from Fitbit.

So, thru the website, I just tapped on the MyFitnessPal entries and deleted them.  This left just the FitBit entries for those day/times and so after the next sync, all my calories burned data was back to how it was supposed to be!!

After I deleted the bad entries, I went to my iPhone and told Apple Health to no longer accept workout data from MyFitnessPal, which makes sense I just use that for Calories tracking. Now my workout data is only coming from FitBit.  I don’t expect to have any issues going forward.  If I do, I know I can go wipe the “6 calorie” entries out from the Activities page online, and then track down how they got synced, but for now I am pretty sure it was MyFitnessPal thru Apple Health!