Charge 5 - Charge required notification

[Robin74]

Please can you explain why my charge 5 shows charging notification at 25% but I never get an email notification until my charge 5 is at 15%.

Thanks.

Moderator edit: updated subject for clarity

[ManuFitbit]

Hi @Robin74. Welcome to the community forums. 

Thank you for sharing the inquiry regarding your Charge 5. 

Please, try to perform the following troubleshooting steps:

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

In addition, try to toggle off and on the notifications on the Fitbit app.

Beside that, confirm that your Charge 5 is syncing correctly and your Fitbit app is up to date. 

[Robin74]

Thank you very much for the advice, I followed your instructions and will now wait untill my charge 5 needs charging probably next Tuesday, I'll let you know if it's worked. Thanks again.

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Further to my earlier reply, my charge 5 now needs charging, I followed all your suggestions, but unfortunately the battery notifications are still the same.

I have had three Fitbit trackers since 2016, a Alta, charge 3 and my present one a Charge 5, and have always had the problem.

I have also made sure the tracker is syncing correctly.

Thanks