Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 - Crashing & GPS Errors

Replies are disabled for this topic. Start a new one or visit our Help Center.

I'm getting random crashes on my Charge 5 while running and doing other things, also seeing battery drain very quickly and finding it dead in the morning.

Support seem to want to do troubleshooting all the time until device is out of warranty. 

I can't understand how this is acceptable. 

Best Answer
0 Votes
4 REPLIES 4

I've tried a reset and all troubleshooting articles.

Best Answer
0 Votes

Hi @thenutter.real and welcome to the Community!
I appreciate your message, and I'm sorry to hear that your Charge 5 is crashing and having GPS issues. 

This is definitely not the experience we want for our customers, and I understand your feelings about this situation. 

Thank you for all the troubleshooting steps you tried. 

May I suggest you to verify if there is any firmware update available? 

The Charge 5 current version is: 194.91. In order to update your device, please try the steps shown here: How do I update my Fitbit device?

If you experience some troubles with the update, please take a look into this following help article:Why can't I update my Fitbit device? 

 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer

It was confirmed by support that there is no update for my device even though I'm still on 188.58 - I see no update buttons on the Fitbit app

Best Answer
0 Votes

Any help on upgrading?

Best Answer
0 Votes