Charge 5 Display is washed out, turns white

[daspald]

When I activate the Charge 5 the display is white.  Nothing is displayed. I tried a reboot using the USB charge cord but the results are the same.  See photo 

[DavideFitbit]

Welcome to the Community forums, @daspald. 

Thank you for sharing that you've having this inconvenience with your Charge 5 device and that you already tried a few troubleshooting steps. 

If you already tried to complete the 3 pulse restart procedure and you continue to experience the same problem, please try these additional steps that have been useful for other users:  

1. Please sync your device in the Fitbit app. 
2. If you  can't sync:
   • Remove the device in the Fitbit app.
   • Uninstall and reinstall the Fitbit app.
   • Set up the device again.
3. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Hope this helps, I'll be around. 

[daspald]

None of your suggested solutions worked.
I even uninstalled and reinstalled the Apt.
That didn't work either.

[DavideFitbit]

@daspald Thank you for your reply and for confirming that you already tried the troubleshooting steps suggested earlier.  

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

See you around.