help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 - Doesn't charge or turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-05-2025 20:14 - last edited on ‎07-06-2025 06:53 by Fitbit Moderator

‎07-05-2025 20:14 - last edited on ‎07-06-2025 06:53 by Fitbit Moderator

charge 5 does not charge or turn on

 

Moderator edit - updated subject for clarity

Best Answer
5 REPLIES 5

‎07-06-2025 07:06 - last edited on ‎07-07-2025 09:08 by Fitbit Moderator

‎07-06-2025 07:06 - last edited on ‎07-07-2025 09:08 by Fitbit Moderator

Hi @rv23 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that your Charge 5 is not charging or turning on. 

This is definitely not the experience we want for our customers, and I understand your feelings about this situation. 

Could you please confirm if you can see the lights on the back of the pebble? 

Please, try to restart your device as explained here: How do I restart my Fitbit device?

I also suggest you to verify the tips listed in the following help article: Why isn't my Fitbit device's battery charging?

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer
0 Votes

‎07-06-2025 08:04

In response to MarioSFitbit

‎07-06-2025 08:04

thers's no lights on the back of the pebble
Best Answer
0 Votes

‎07-06-2025 14:35

In response to MarioSFitbit

‎07-06-2025 14:35

I’m having same issue had 88% power. Then I noticed after washing up the screen is black. It doesn’t do anything, unresponsive at first to charging, after a while and multiple attempts at reset with usb I got a buzz. However screen still black. Is there a software issue? I’m going it fixed over night. 

Best Answer

‎07-07-2025 10:04

In response to rv23

‎07-07-2025 10:04

@rv23 I was having a similar problem with my Fitbit this weekend.  I  cleaned the contacts with a damp Q-tip. When that didn't work I reset my Fitbit.  There is a small button on the USB portion of the charging cable.  Press the button three times with about a second in between presses.  Your fitbit should reset in about 10 seconds.  That worked for me today.  

Best Answer

‎07-07-2025 11:18

In response to skadoo3

‎07-07-2025 11:18

i tried that multiple times didnt work
Best Answer
0 Votes