HELP!
I have tried everything Fitbit has asked to no avail. My issue is the ECG and SPO2 apps constantly uninstall and reinstall all on there own. I’ll check it before I go to sleep and both apps will be on the device, but when I get up in the morning both will be gone. I check the device throughout the day to see when the apps come back. I’ll go into the settings and try to reinstall. Sometimes it will reinstall and sometimes it will say unable to install. Then, on its own, randomly it will install the apps.
I bought the Charge 5 to track my health and specifically for sleep patterns. I didn't even notice ECG was doing it as well until I went to do a test and it wasn't there. It does fine for the most part with the exception of the SPO2 and ECG feature. It worked for about the first 2 weeks from purchase Nov 19, 2022. Then it stopped reporting. I uninstalled the SPO2 app and reinstalled. Restarted the device. Uninstalled the Fitbit app from my phone and reinstalled everything. Nothing worked. I contacted Fitbit customer support on December 4th, 2022 which told me to turn off then on the heart rate monitor. That worked for a few days and then nothing. I started an email chain with Fitbit support which lasted from Dec 18th 2022 through February 14th 2023. They finally authorized a replacement after making me try everything to "fix" the device 3 times and waiting weeks in between each eventual correspondence for a "new" idea. I get the "new" device and from day 1 it responds the exact same way as the one I sent back. I really don't think they sent a new device. On top of that, because they sent me a "new" device, they closed my case file. So now I am back to explaining all over again. Anyone, What can I do???
To recap, Fitbit had me do the following:
- Turn the heart rate monitor off and then on (doesn't fix the problem)
- Clear my user data (doesn't fix the problem)
- Reinitialize the Charge 5 (doesn't fix the problem)
- Clear the Cache file, force quit the app, and restart my phone (doesn't fix the problem)
- Uninstall and reinstall the Fitbit App on my phone (doesn't fix the problem)
