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Charge 5 ECG app “cant’t connect to phone”.

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‎06-20-2023 13:35

‎06-20-2023 13:35

I have already returned my Fitbit charge 5. I had a replacement Come today and it’s doing the same!

When I go into the ECG app on the Fitbit itself it says it cannot connect to phone!

Despite all permissions being turned on in the actual Fitbit app.

I’ve tried all the advice, pairing repairing and hard reset, deleting the app.

Surely the second Fitbit Charge 5 indicates this is a software issue? 
I can’t return another one- it’s so inconvenient as I bought it for this feature.

Any other suggestions? 

Best Answer
7 REPLIES 7

‎06-20-2023 15:20

‎06-20-2023 15:20

I think you have to have the premium 

Best Answer
0 Votes

‎06-20-2023 16:33

In response to Hi2you

‎06-20-2023 16:33

Welcome to the forums @Jane1906- @Hi2you 

Thanks for the information provided about this issue with Ecg app.

Before considering other options, please try to perform a  restart.   

I would suggest you follow these steps. Uninstall your ECG app and then re-install it. To uninstall: 

  1. Go to your app, open the Today tab, click on the photo/icon on the top left. Go to the Account screen. 
  2. Click on your Charge 5 picture and on the next screen choose Gallery at the top and then select apps. 
  3. Select the ECG app and click uninstall.  Sync your Charge 5 after uninstalling.  Confirm that ECG is no longer on your Charge 5.
  4. Next return to your Gallery and apps, and then re-install the ECG app. 
  5. Sync your Charge 5 and confirm that the ECG app is back on the device.
Best Answer
0 Votes

‎06-20-2023 22:45 - last edited on ‎06-21-2023 08:44 by Fitbit Moderator

In response to ManuFitbit

‎06-20-2023 22:45 - last edited on ‎06-21-2023 08:44 by Fitbit Moderator

I have tried this and it doesn’t help. It’s the second Fitbit with this issue so I will have to return it I think as nothing seems to help it. It’s put me off Fitbit now.

---------------

I have Fitbit Premium 🙂

Best Answer

‎06-21-2023 05:07

‎06-21-2023 05:07

Exact same here and with the replacement. Premium has nothing to do with anything in regards to your other replies. Didn’t have it on my other and worked. Trials on new one, nothing works although it says everything is installed.

Best Answer

‎06-22-2023 13:28

In response to rocshel

‎06-22-2023 13:28

Same problem here. App cannot find phone. Everything else works fine.

Also, i cannot uninstall the app at all. It tries to uninstall and then gives an error message that 'cannot install. Please try again later'. Something is definitely completely wrong. ><

Best Answer

‎06-22-2023 13:58

In response to Broca

‎06-22-2023 13:58

I’m returning mine and going back to Apple 😅

Best Answer

‎06-22-2023 22:11

In response to Jane1906-

‎06-22-2023 22:11

Ah that's annoying you have to change again!

Just tested again on my charge 5, and without changing any setting or updating anything... It now works! 😄

Best Answer