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Charge 5 ECG can't find phone

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‎07-24-2023 10:57 - last edited on ‎07-31-2023 06:45 by Moderator Alum

‎07-24-2023 10:57 - last edited on ‎07-31-2023 06:45 by Moderator Alum

Charge 5 ECG monitoring won't work. I bought a new Charge 5. Everything else is syncing except the ECG monitor. It says Can't find phone. I have done everything. Force stopped my device uninstall and reinstalled my Fitbit app tried to uninstall ECG app. Nothing seems to work. Need a resolution.

 

Moderator edit: format

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‎07-31-2023 06:45

‎07-31-2023 06:45

Hi, it's good to see you visiting the community forums for the first time, @SudhirMankame. 

I appreciate the information provided about this inconvenience with your Charge 5.  

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

Davide | Italian and English Community Moderator, Fitbit


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