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Updated software, restarted device, turned Bluetooth off/on - still will not register an ECG reading. Everyone says “Inconclusive”. Support was no help at all. I’m “monitoring my device” for 24 hours. What a joke. Onto an Apple Watch upon refund I guess. Bought it specifically for the ECG feature. Ugh
I've been calling, chatting, etc and they just keep blowing me off saying they'll update the ticket when they feel like it. I've been totally ignored for 9 days after having been a customer for 13 years.
I've just received my 4th Charge 5 replacement, and the ECG only worked for about a week. Is there a trick to it? It tells me not to move, and I'm not... It's just massive solid lines from top to bottom.
I have been receiving an error on my Charge 5 ECG for a week or so and just tried restarting it. It seems to be working fine now…didn’t need to do anything else.
Same for me. Worked for a week now solid rail to rail lines most of the time and sometimes lots of noise with tiny low amplitude spikes just enough to get normal sinus instead of inconclusive. But the spikes were big and isolated the first week. Clearly something is wrong with the design.
