Charge 5 ECG results won't appear on app

[DBelvill]

ECG app is on my Charge 5 but not in the Fitbit app on my phone. How do I get it in the phone app?

Moderator Edit: Clarified subject

[JohnnyRow]

The app to run the ECG is only on device.  If you are looking for ECG results history, it is under the "You" tab at the bottom, under Health Assessments.

[DBelvill]

Thank you, but the only health assessments that show up are 'irregular rhythm notifications' nothing for ECG even though I took one on the Charge 5 and it said results were stored. My husband's fitbit phone app show ECG. It's very strange - I've updated the phone app.

[LizzyFitbit · Accepted solution]

Hi there, @DBelvill. @JohnnyRow Thanks for your insights.

@DBelvill Thanks for sharing these details and keeping the Fitbit app updated. I'd like to let you know that our team is aware of this issue affecting the ECG results on the Fitbit app. I'm sorry for any inconveniences this has caused. They're currently working and once I have more information, I'll update this thread.

[DBelvill]

Thanks so much Lizzy. I was pleased to see the ECG on my Fitbit, and I look forward to being able to use it.

[LizzyFitbit]

@DBelvill It's good to see you here again.

You're very welcome! I know how helpful this data can be for you and rest assured our team is working hard on this matter. In the meantime, please keep the Fitbit app updated as you've been doing, this will ensure that the rest of the features work correctly.