help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 ECG won’t work

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-15-2026 13:29

‎03-15-2026 13:29

It is VERY frustrating that Google keeps saying they are working on fixing the problem of the ECG app being unresponsive on my Charge 5. Nothing is ever done. I also get no feedback from Google after 25 weeks of raising this issue with them. Very disappointing. 

Best Answer
1 REPLY 1

‎03-26-2026 12:10

‎03-26-2026 12:10

Hi @GEMAU ,

I appreciate your feedback regarding fixing the ECG app being unresponsive and your efforts in contacting Customer Support.

Since there is already an open case within the Customer Support system regarding your particular inquiry, in this case the best path forward would be to keep the ongoing communication with them.

 

the only bad workout is the one that didn't happen
Claudia - Fitbit Moderator - US/DE

Falls Sie meine Antwort hilfreich fanden, markieren Sie sie bitte als „Akzeptierte Lösung“!

Best Answer
0 Votes