help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 Errors

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-07-2022 10:02

‎08-07-2022 10:02

I’ve had the Charge 5 for less than a week and I’m already finding flaws. 

1. The step count is 600 upon waking in the morning. I don’t sleep walk 

 

2. My Charge 5 is showing the previous days steps, zone minutes, and calories. I did a clear data and a factory reset. I also cleared all data on app and phone as well as powering down my phone. I also deleted the Charge 5 then added as a new Charge 5. Same issue. I see all the way back to 2016 people were having the same issue. I guess they will have to replace it

Best Answer
Labels:
1 REPLY 1

‎08-08-2022 12:07

‎08-08-2022 12:07

Hi @Tonykrohn ... I moved your post to the Charge 5 community.

Gordon Crenshaw
Senior Technical Solutions Consultant
Fitbit Partner Engineering & Web API Support | Google
Best Answer
0 Votes