Charge 5 Firmware Update 1.188.58

[YojanaFitbit]

Announcing the release of Fitbit Firmware Update 1.188.58.

This update should now be available to all customers! If you have any difficulty updating, make sure you are following the directions in How do I update my Fitbit device?. If you choose to post about your issue, provide as many specific details as possible in your post so that we can assist you.

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

• This firmware release has general bug fixes.

Full release notes from previous updates can be found here.

HOW DO I UPDATE?

• Step by step instructions for updating your Charge 5 can be found here.
• If you run into any trouble updating, review these troubleshooting tips. 

[DavideFitbit]

Hi everyone, thank you for your feedback and for all the information that you've provided so far. 

It seems that many of you have already contacted the Customer Support team for further assistance and the majority are having trouble with the battery draining too fast after the update. 

If you already followed the recommendations to improve battery life, and you still consider the battery is draining too fast, I recommend that you reach out to our Customer Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Regarding the issue that some of you have mentioned to sync with your Samsung Flip and Fold models, this is indeed an ongoing issue that other users have been experiencing for the past few weeks. Please know the our team is working on a fix which will be released in early 2023. In the meantime, you can find more information and updates about this specific issue here. 

See you around in the Community. 

[mchili]

@DavideFitbit I’m still having issues with not receiving notifications consistently - will there be a fix for this problem?

[Powo]

I have the same problem as gchriste. Do you have already a solution? Thanks for your help.

[SunsetRunner]

Let me instill a bit of hope in this long list of issues. I updated to 188.58. My battery went from 99% to 14% in 13 days. I hardly use the fitbit, so I only wore it for 2 days or so. Stll, good battery life. So, not all fitbit charge 5 will experience battery drain issues after the update. Good luck to the numerous owners of faulty/bricked devices.

[MemoFlores]

Guillermo de Chile, since I update the charge 5 in December, the battery is discharged in less than a day, before it lasted more than a week, it is a bummer to be with the charger all day, greetings

[Petunia444]

I am having this very same issue with the battery life!

[oeposada]

I just received a replacement and it is running the previous version 57.20001.182.26 and battery is working fine.
I will try to avoid as much as I can the new update 1.188.58. Unfortunately support doesn't know how long would the development team to release a new version.

[Bradsowells]

Yes mine is starting to drain with in one day ugh has to be the update 

Now it doesn't charge or turn on.

[aye5kay]

Alerts from samsung clock app not coming in.

Does not alert when phone is disconnected from watch.

[T1BlueNoser]

BEWARE:  This update rendered my Charge 5 useless.  Immediately after the update the screen was black.   I could still sync and restart etc. but the screen was disabled.   Support asked me to install a new clock face from the phone App, the screen remained black but oddly once in a while it was solid white.   Now it is just solid white when I wake it up.  My Charge 5 was just outside of warranty, and despite the malfunction happening during an update, the best that I was offered was 35% off of a new device.  I tried to negotiate a better deal, but the support agent pasted an apology script, and then ended the chat.   If anyone knows a way to reset the screen back to the way it was before the update please share.  I have screenshots of the chats and videos of the Charge 5 Firmware defect (white screen), Is there a way to share video in this forum?   

[gchriste]

My fitbit charge 5 is now useless. I cannot activate it, or restart, or hard restart is not possible at all. I am still waiting for them to respond.

[DanNbalto]

keep the faith.  Customer service finally came through for me.  45 days!

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I refuse to update my replacement.

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Sorry.   My replacement is fine. only loses about 10% every 24 hours.  I refuse to update. why mess with faith.

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Yikes! That is sad.

[T1BlueNoser]

 I expected it to last at least a couple of years, and seeing so many people's devices stop working after an update reminds me of the Apple update scandal a few years ago.  I can't think of another tracker that has this battery life, a wallet, and decent tracking abilities, but the fact that they didn't replace mine when it failed during an update will definitely play a factor in future purchasing decisions.  I cannot wait 45 days, I need something reliable all of the time.  Very disappointing level of support. 

[mchili]

Has anyone else pretty much given up on their Charge 5? I have not had any battery issues but no matter what I do over and over I am not able to get notifications. This is important to me since I don't always hear my phone. I have ordered an Inspire 3 (it was on sale) and hopefully I will have better luck with it.. meanwhile I'll keep checking in to see if there has been any new firmware for the charge 5 that will improve it's use..

UPDATE: I bought the inspire 3 hoping it would function better. Returned it - was not getting notifications just like my C5. Noticed it has same firmware version. I hope they can resolve all the issues associated with this horrible update and maybe add some better watch faces. 

[Kent-ka8qni]

I have to admit that I have all but given up my Charge 5 as well as Fitbit's ability to rectify my issue (it won't pair or sync with my Samsung Flip).In the meantime, I have resorted to using my old Fitbit Blaze and Fitbit One, neither of which is still made yet both work well (except for the side buttons on the Blaze). I am trying to be patient, so if Fitbit can fix the problem, I will return to using my Charge 5. If they cannot, I will be shopping for my next fitness device on https://www.garmin.com/en-US/.

[mchili]

I have the charge 2, 3 and inspire 2 but none are very visible in daylight and I like being able to check my the spO2 after sleeping.. I would like to be able to stay with Fitbit if they get their act together! 

[mattpan77]

my android updated today.. everything seems to be working

[Kent-ka8qni]

My Samsung Flip phone updated this afternoon as well. I'll try to pair my Charge 5 when I get home tonight. Fingers crossed.

[rockfruit]

The issue shows up after a few days, give us an update if it breaks after
that or if it actually goes well a few weeks.

[GregtheBear]

I thought that I was all alone.  I tried the chat support and finally tried the phone support.  The phone support did say that they would send me out a complementary replacement.  Kind of a funny way so saying it.  My Fitbit Charge 5 is under 6 months old and was working fine until I installed the last update.  I got the notification of it when I was syncing my fitbit.  The update seemed to work fine, but took a very long time to load.  Afterwards, my fitbit charge 5 which usually lasted around 5 to 7 days went from that to 1 to 2 days and kept getting worse.  It down to were it says that it is 99% charged.  Never goes to 100% and when I take it off the charger will not bring up any screen and when I place it back on the charger, it brings up the fitbit icon and starts all over again.  I went through all the trouble shooting tips the tech on the phone wanted me to do.  I did not think to check if there were any forums until now.  I have been still trying to charge it while awaiting the replacement.  I am saddened that this product which at first I thought was great is has ruined my faith in it.  I hope the new replacement will fix my issue,  But in the mean time, is there anything that any of you would suggest I try with the broken one?

Mine stopped doing that also.  Right after doing the update, it quit showing my heart rate.  All it showed was a line