Charge 5 Firmware Update 194.91

[LizzyFitbit]

We’re excited to announce that a firmware update version 194.91 for Charge 5 is now available! If you installed it, let us know what you think!

WHAT’S NEW AND FIXED

• All exercise modes are now available in the Exercise app, and your most recently used modes appear at the top. For more information, see How do I track my workouts with my Fitbit device?
• Find new clock faces in the Fitbit Gallery in the Fitbit app. For more information, see How do I change the clock face on my Fitbit device?
• View your daily readiness score on your tracker (Premium feature only). For more information, see What’s my daily readiness score in the Fitbit app?
• Support for global characters and right-to-left text notifications:
  Arabic
  Hebrew
  Thai
  Hindi
  Vietnamese
• This release includes bug fixes and improvements.

Full release notes can be found here.

HOW DO I UPDATE?
See How do I update my Fitbit device? for step by step instructions for updating your Charge 5. If you run into difficulty updating, review these Why can't I update my Fitbit device?

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

[sandymwp]

Finally got one.  So far, so good.

[ptesone]

lately my charge 5 is turning off several times at day, I put the charger and shows battery up to 80 or less that 5%, sometimes the time is wrong. Why is working so bad?

[Judyb12]

My fitbit 5 has stopped working as well!!!!  Please help!!!!

[hitofthewest]

My Fitbit Charge 5 has a permanent black screen and I've tried troubleshooting with everything I found on the forums, youtube, everywhere possible. PLEASE help resolve this.

[MrHaroldA]

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@hitofthewest wrote:

My Fitbit Charge 5 has a permanent black screen and I've tried troubleshooting with everything I found on the forums, youtube, everywhere possible. PLEASE help resolve this.

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Just claim warranty. I've just successfully replaced my blank screen Charge 5 through Twitter DMs.

[sandymwp]

Not sure how I got the offer, but was sent a new Charge5…no charger, no wristband…just device.  Works so far…but no ECG.  New update maybe?  

[WMQueenie]

It all depends on where you bought your Fitbit.  I bought mine from Amazon last August 30 and they tell me because it was sold by Safe N Quick (?!?!) through Amazon they will not honor their warranty!  It's 8 months old and just quit in the middle of the day!  

[hitofthewest]

I've had mine since Aug 2022 without any issues until recently when I left my Charge5 charging one night and I went to check on it and noticed my screen did not have any UI appearing @MrHaroldA @WMQueenie 

[ELE99]

Having the same battery charging issues. Have to place on charger everyday. Some days it will not make make it through a work day.

[sandymwp]

Now I have ECG.

[Tatoha2411]

I put up with the charge for two days, after your stupid update. But when I went on a long-awaited hike today, I was very upset about a completely discharged device after 4 hours. Last year, with firmware 188.58, the charge lasted for several days. Stop fooling users already! Find the courage to tell the truth and set some deadlines for solving the current situation with your software!

[tcat007]

I wish someone from Fitbit/Google would let us know if they're working on an update, or if the current update is on hold (I'm still on 188.58, with no update notification).  I'm still lasting 7-8 days with no issues.

[sema4]

Add me to this action. Firmware killed the device on two devices here and
they won't replace them because they no longer sell in Brazil.

[rudiesdaddy]

I've asked support this exact question and have not gotten a response.

[MrHaroldA]

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@tcat007 wrote:

I wish someone from Fitbit/Google would let us know if they're working on an update, or if the current update is on hold (I'm still on 188.58, with no update notification).  I'm still lasting 7-8 days with no issues.

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It's best not to update your Fitbit, as there is a really big chance you will brick your device. Only proceed when you are still on warranty!

[tcat007]

If an update bricks my device, I'm buying a different brand!  But I don't plan on updating unless there's a new update, or better performing brand comes along.

[Jfeen82]

@LizzyFitbit I’d like to roll back the firmware version on my Charge 5 because the current version ruined my device. I’d like to see if rolling it back fixes it. How do I do that?

[hitofthewest]

I would like to do this too, like 99% sure the firmware update that I had broke it just like everyone else here is experiencing...

[tcat007]

Don't believe you can.  You can roll back the app.

[Hotwire69]

that's happening to mine too, the exact same