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Charge 5 / Fitbit app not mapping all of my bike ride.

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‎05-01-2023 18:36

‎05-01-2023 18:36

When I use my Fitbit Charge 5 to log a bike ride, after I have finished the ride and look at the map it shows the starting point of my ride anywhere from .5 miles to 1 mile after I actually started the ride.  Is there a delayed start feature I need to change or something else that is effecting my mapped exercise?

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‎05-02-2023 05:47

‎05-02-2023 05:47

Same here. Map worked fine for over a year and then just stopped appearing.  Fitbit customer service is offering ineffective solutions like “hold the watch parallel to your head “.   Must be a new software flaw.   

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‎05-02-2023 03:16

‎05-02-2023 03:16

Welcome to the Fitbit community, @USUAggie!

Please make sure you start your biking exercise on your Charge 5 and wait until your device has received GPS signal before you start biking.
You might also have a closer look here for a deeper insight about using GPS on your device:

 

How do I use GPS on my Fitbit device? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎05-02-2023 05:47

‎05-02-2023 05:47

Same here. Map worked fine for over a year and then just stopped appearing.  Fitbit customer service is offering ineffective solutions like “hold the watch parallel to your head “.   Must be a new software flaw.   

Best Answer