Charge 5 GPS keeps dropping

[Supdoc]

my charge 5 has begun dropping out and shutting off during hikes. all since the new app changes. never a problem before. I have to put it back on the charger to restart.  and then lose hike data

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @Supdoc. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 GPS isn't working as before since the Fitbit app update. I understand where your concern is coming from. Thanks for taking the time to troubleshoot the issue before posting here, I'll be glad to continue assisting you. 

Keep in mind that all devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. In particular, please make sure of the following:  

• That you are  in open sky and moderate trees
• Adjust how you wear the tracker when you want to use GPS  
• Make sure the Location in your phone settings is set to Always or All the time for the Fitbit app (if you're using connected GPS) 

If you continue to experience the same behavior and your GPS is getting disconnected, make sure to try following the steps listed in this article.

Let me know how it goes.