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Charge 5 GPS not recording correctly

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‎10-20-2021 05:56

‎10-20-2021 05:56

GPS takes ages to connect, then when it does it's inaccurate by between 0.2 and 0.6 miles.  The map shown is nothing like the route I have walked.  Why is this happening?  I have checked the inaccuracies with both my phone using Strava and my husband's tracker.  I've had it about a month now and so far am pretty underwhelmed!!

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‎10-20-2021 10:17 - edited ‎10-20-2021 10:19

‎10-20-2021 10:17 - edited ‎10-20-2021 10:19

Hi, welcome to the Fitbit Community forums, @SunsetRunner. 

 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 device. 

 

Before considering other options, please let me know if you're using the built-in GPS or the connected GPS with your phone. Make sure that you've also followed all the recommendations that are listed in this article.  

 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. In this case, they will let you know how to proceed. 

 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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