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Charge 5 Gift with 1 Year Premium Membership Not Honored

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‎02-10-2022 16:13

‎02-10-2022 16:13

On 1/26/2022 a Charge 5 was purchased along with premium subscription as a birthday gift to me.  Fitbit customer service is not honoring putting the premium subscription under my current Fitbit email account and refusing to refund the annual premium fee.  Why is it so hard to transfer the premium subscription to my existing email account with Fitbit?  Techies at Apple know how to do this for Apple Watch users!

Anyone else had this problem?

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‎02-15-2022 06:20 - last edited on ‎11-19-2024 08:58 by Fitbit Moderator

‎02-15-2022 06:20 - last edited on ‎11-19-2024 08:58 by Fitbit Moderator

Welcome to the Fitbit Community forums, @Monie858. 

I appreciate all the information and feedback that you've provided about the Premium subscription with the Charge 5. 

In this case, it would be necessary to continue the communication with the Customer Support team for further assistance with this. For a more immediate response, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep in mind that it an take a bit longer than usual to receive a response if your case was escalated to a higher level of Support, but you should be receiving a response soon. Thanks again for all your feedback and comments. 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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