Charge 5 Green Light is always on and the battery drains out fast

[himanshu_s]

Green Light on my Fitbit Charge 5 is always on. I went through other community posts and tried following steps provided but no luck.

So far I have restarted my device several times and did turn off hart rate monitoring. 

The battery drains out very fast. It goes to 0 from 100 in couple of hours.

Please help

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @himanshu_s. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps found in the forums. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

Have a good day. 

[Sleep-in]

I am not told when a new firmware update will be available to solve this. I have the same issue. An indication of when this will be available will help everyone who’s suffering similarly. At the moment with latest firmware the charge 5 is just an ornament. 

[DavideFitbit]

@Sleep-in Thank you for confirming that you've been experiencing the same problem. 

It seems that you were able to get in touch with the Customer Support team and they've provided you with more information. In this case, I recommend that you continue the communication with them so they can provide you with the next steps. 

Thanks again for taking the time to share your feedback and comments about this.