Charge 5 How to perform a factory reset? Bluetooth not working

[jonbjoseph]

The following table provides a description of my Fitbit Tracker and Synching Environment:

Fitbit Tracker:	Charge 5
Firmware Version:	57.20001.141.4
Operating System, Environment:	Windows 11 (with USB Fitbit Bluetooth Hub)
Fitbit App	Windows Fitbit App

I was able to pair my Charge 5's Bluetooth to my Fitbit App on the first try.  However, on the following day I was unable to sync the Charge 5.  I tried removing and then adding back the Charge 5 from/to the Fitbit App.  However, I get the following message: An Issue occurred while pairing your tracker followed by 7 steps to perform.  The last step says to 'try factory resetting the tracker'. Note, when I try to add the Charge 5 to the Windows 11 Bluetooth Settings I get a message saying: Connecting...Try connecting your device again.

Bottom Line: I'm at the point where I want to try to do a Factory Reset. How do I do a Factory Reset for the Charge 5?

Moderator edit: clarified subject.

[RiekoC]

Hi & welcome @jonbjoseph 

Sorry to see you're having issues with your Charge 5. Clink on this link to view the instructions for: Charge 5 Factory Reset

I hope this resolves your issue. 

[jonbjoseph]

Hi @RiekoC 

Thank you for your response. 

Steps 2-7 reference a 'button' in the 'Charge 5 Factory Reset' directions link you provided. That Tracker has a button that is visible in the 'Charge 5 Factory Reset' directions.   However, my Tracker is a Charge 5, which doesn't have a button on the Tracker.  There is a button on the USB connector on the charging cable.  That button is referenced in the directions to do a 'Pulsed Reset' (pressing on the button 3x) in the Charge 5 Users Manual.  I've tried the Pulsed Reset, but still am unable to pair my Charge 5 Tracker to the Fitbit App.

I really like this Tracker, so hopefully I can solve this problem.  Thanks again for your response.

[RiekoC · Accepted solution]

Hi @jonbjoseph 

Since factory reset instructions from the Charge 5 manual are a bit confusing, I found several YouTube videos that demonstrate how to do a factory reset. This one has pretty clear directions: How to do Factory Reset for Charge 5

Hopefully, this will help you with your issue. If not, please let us know. 

[jonbjoseph]

@ReikoC

The YouTube video you pointed me to, provided exactly the information I was seeking. I was able to re-add/pair my Charge 5 Tracker to the (Windows) Fitbit App and successfully perform an initial test sync. Unfortunately, it appears that I’m unable to sync after the initial test sync. But that’s a separate issue that I’ll tackle next.

Thank you very much for your help!

[RiekoC]

Hi @jonbjoseph 

Yay! I'm glad to see that you were able to successfully do a factory reset. 

If you aren't able to easily resolve the synching issue, please come back and start a new post. We'll do our best to help you.