Charge 5 Logo on loop & Vibration buzzing

[Shahi]

Hi having a strange problem with Charge 5 since yesterday, screen black, unresponsive to touch, but the moment I put it on charger, logo goes on loop and starts constantly vibrating.

I followed all necessary steps to reset (X3 times pressing the button and long press, un-pairing and deleting charge 5 from app & Bluetooth) but nothing works.

I know there are other threads mentioning similar issues, but this one has vibration buzzing in addition.

it’s less than 3months old. 

Please advise. 

thank you in advance. 

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Shahi. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed and I recommend that you continue the communication with them. 

See you around in the Community.