Charge 5 battery malfunctioning

[Somkalpa]

I had charged it fully 2 days back. Was working fine till today around 10pm when I saw the screen got black. When I put it to charge, the watch started vibrating with a black screen. Then there was a few seconds of glitchy display of logo followed by something (not understandable). I checked in Fitbit app. 1st it wasn't syncing. After a few mins it showed 1% battery. But charging screen is not showing. Now it is just coming as Battery empty.

Can you pls help?

My usual frequency of charging is like once in 5-6 days.

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Somkalpa. Welcome to the community forums. 

Thank you for bringing to my attention the difficulty that you are experiencing with Charge 5. 

Please make sure to follow the steps listed in this help article in order to solve the issue with the battery. 

[WeeJimmy]

Can you stop giving the same generic responses and actually look into the problem! So many charge 5 users are experiencing the same sudden battery drain issues after the latest update! It’s been nearly two weeks and still no solutions or updates from fitbit!