help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 NOT waterproof

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-10-2023 06:04

‎09-10-2023 06:04

My Charge 5 is about 2 years old.  I never took it in the water before even though Fitbit claims the device is safe to 50 meters.  Last week I took a short swim while wearing the Charge 5 and the device stopped working.  Fitbit customer support could not resolve the issue.  I was offered a 35% discount on a new Fitbit device.  Why would I spend $150 dollars AGAIN on an item that clearly does not perform to the standards claimed by Fitbit?

Best Answer
1 REPLY 1

‎09-11-2023 07:15

‎09-11-2023 07:15

Hey Kilo66, I too have been affected by the false advertising of a Fitbit being waterproof!! I was in the water on the weekend and it stopped working in the evening and now it doesn't work at all!! I was also offered a 35% discount, but why would I reinvest in such a crappy watch. It's great when it works, but in this case, I give it a 0/10 rating.

Best Answer