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Charge 5 No Longer Tracks Exercise

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‎02-15-2022 13:16 - last edited on ‎02-16-2022 05:39 by Moderator Alum

‎02-15-2022 13:16 - last edited on ‎02-16-2022 05:39 by Moderator Alum

My brand new Fitbit 5 (bought January 7, 2022) has stopped tracking my exercise.  I walk 30+ min per day.  I expect this device to track my walk.  It tracks steps and sleep, but not my walks.  I called Fitbit yesterday, and went through the very painful process of resetting my device.  Today, it did not record my walk, so I toggled my Bluetooth off and then back on.  I also cannot get the device to vibrate when I receive phone calls and texts, or 10 minutes before the end of the hour for 250+ steps per hour. At this point, I hate this device!

 

 

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‎02-16-2022 05:38 - last edited on ‎11-19-2024 08:52 by Fitbit Moderator

‎02-16-2022 05:38 - last edited on ‎11-19-2024 08:52 by Fitbit Moderator

Welcome to the Fitbit Community forums, @MSW123456. 

I appreciate all the information and feedback that you've provided about this inconvenience with your Charge 5 and the troubleshooting steps that you already tried. I'm sorry to see that you're still having this problem. 

In this case, since you already tried the basic troubleshooting steps available in the forums, I recommend that you continue the communication with the Customer Support team for further assistance with this. For a more immediate response, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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