help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 - No more colors, only green

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-18-2022 16:10

‎09-18-2022 16:10

My charge 5 battery ran down to nothing and it died. After I recharged it, oddly enough, the screen is only green. Everything works, but its all in only one color - green.  I did a complete erase/reset, and that didn't fix it.  Before I go the warranty route, anyone ever seen this or have a clue how to fix?

 

This would be my 2nd warranty claim in 8 months since owning the Charge 5.  Not a very good track record.  Seems they really don't like water/swimming, odd things seem to happen whenever they get wet, despite them supposed to be very waterproof and rated for swimming... not that impressed so far!!!!

Best Answer
0 Votes
2 REPLIES 2

‎09-23-2022 06:01

‎09-23-2022 06:01

Mine has the blue and green. I didnt even swim with it, just took a shower with it! I must say it is very disappointing with such poor quality. And fitbit expects customers to pay for premium service when their hardware is not up to premium quality. Also the customer service is poor.

 

Best Answer
0 Votes

‎09-23-2022 08:08

In response to Neverness

‎09-23-2022 08:08

Yeah... Between my wife and me we've both gone though 4 charge 5s under
warranty in the first 6 months. Think we're done... Too bad it's a nice
watch when it works.
Best Answer
0 Votes