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Charge 5 - No responding to taps

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‎08-11-2022 10:54 - last edited on ‎08-11-2022 19:06 by Fitbit Moderator

‎08-11-2022 10:54 - last edited on ‎08-11-2022 19:06 by Fitbit Moderator

I received a Fitbit charge that worked for about 8 hours.  I was told after many hours of chatting to return it for replacement.  Sent the whole **ahem** thing back- ok they replaced the brains only,  then I bowled and the rushed a charger but the band took another week or so.  Now I’m all together - 8 weeks later- summer almost over- and this is a piece of **.  I am training for an open swim- figured perhaps I could use the GPS.  It doesn’t respond to my “taps” and crap.  Any advice is welcome.  I’m on a remote island for the summer.  

 

Moderator edit:  updated subject for clarity

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4 REPLIES 4

‎08-11-2022 18:08

‎08-11-2022 18:08

Hi @RuningFast22  when we're asked to return them, customer support tells us just what pieces we need to return. Generally they only ask for the pebble part, which is the main piece. I'm not sure what you've done to get it going, but have you tried restarting the device a few times?

Stepping in the U.S.A. since September 2013. Android 14

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‎08-11-2022 19:06

In response to Odyssey13

‎08-11-2022 19:06

@Odyssey13 , Nice to see you around. Thank you for sharing your insights and experience. 

 

@RuningFast22 < a warm welcome to the Community! Thank you for your message. 

 

Just wanted to remind you that the Community is a family friendly environment, and will ask you to watch your language.

I get where you come from and really apologize if there was a misunderstanding with the instructions or information provided by our team.

 

The GPS cannot be used while swimming.  

 

The Charge 5 doesn't respond to your taps, while swimming or at all? Could you please elaborate and provide more information on the situation?

The more you can inform, describe and share with us, the better can the Community understand your situation and provide better solutions. 

 

Enjoy the Island  and see you around. 

 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎08-18-2022 01:14

‎08-18-2022 01:14

I had the same thing happening during a swim last month. I needed a hard reset on the cable using the button.

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‎08-18-2022 18:24

In response to hoebe

‎08-18-2022 18:24

@hoebe , Nice to have you back in the Community! Thank you for sharing your experience and what helped you . 

Did you tried the steps here before the restart?

 

Hope this helps you the next time. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer