I got mine in February 2022. Used it for around 4 months, put it away and didn't use it for a while. Then restarted use about 5 months ago. The tracker was working perfectly until it ran out of battery during use. As described in my original post it then developed the solid red light defect that has rendered it useless. It seems a rather large coincidence that the Fitbit update was auto installed just a couple of days before.
Since then I have spent around 4 hours trying to communicate with Fitbit to find a resolution.
I started on live chat, where I was talked through a range of trouble shooting methods - none that worked. I was assured that the issue was being escalated and that I would be contacted via email within 24 hours.
24 hours later no email, so back onto live chat. I had to go through the whole trouble shooting exercise despite explaining that I had already done this. Again I was told that I would be contacted via email.
I was then send a 50% discount on a new purchase as my device was out of warranty. I was fairly content with this, and went to pre-order a new device. The discount code is invalid...!!
Next I contact Fitbit via X (Twitter). I'm told that I cannot order the Charge 6 using the discount code. So I try to use it for a Charge 5. Nope, the discount code doesn't work for that either. I take screen shots of this process and share on X via direct chat, and am told that I will be sent a subsequent email with "warranty options" whatever that means, and to disregard the discount code email. I have been waiting 24 hours and still no email....
This whole process is rather infuriating and I'm very disappointed with my Fitbit experience.
