Charge 5 Screen Dead

[OttoMH]

My Charge 5 screen died.  I’ve charged and reset. It syncs and vibrates but no screen.  Anything else to do or return on warranty?

I’m a bit disappointed, this is the last in a line of problems:

- battery drain in a day for a while a few months back, seemed to be fixed by a later update.

- app not displaying heart rate graph on summary page, fixed after a few weeks.

- last week getting constant notifications to add a card every 20 to 30 minutes also through the night, now fixed.

finally, this Charge 5 was heavily discounted because my Charge 3 died (backlight failed, then wouldn’t charge) a couple months after warranty.

I appreciate the discount but your quality control and testing is abysmal.  Totally unsustainable.  

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @OttoMH. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

Thanks for taking the time to share all your feedback and comments about this. The team continues to work to improve the quality of products and services.